Cinemark CinéArts Santana Row - San Jose, California

Mike Trumpfheller

The theater was batter than the movie.
First timer. Parking was easy to find. Close by.
I went there to watch Dune 2.
Service was perfect.
The location was super nice (picture attached)
but the movie itself, ...well they missed the basics what the movie is about or they were just focused to make money by exploiting a legendary movie.
The theater - highly recommend tho!
The chair comes out - electric! Super smooth.

Lisa Neuman

This Cinemark feels like a small neighborhood theatre. Fantastic, comfortable, reservable lounge chairs with heaters (high and low) and a snack tray table. The staff is nice and the popcorn is terrific.

Parking is adjacent and plentiful most of the time. There is more parking under the Splunk building than in the Santana Row parking structure. Parking is free for 2 hours, not long enough for most movies with trailers. When exiting, be sure to tell the parking attendant you were at the movies (show your ticket stub, if you have it), and then you won't be charged for the overage.

Kinh Curotto

Super nice theater but I am easily reminded of why I avoid this shopping center. The 'TO BE SEEN' aspect is on fleek. I mean people are dressed up to see a movie in the dark. It's funny. The theater itself is very nice with chairs that recline and offer leg support, with plenty of room for others to walk by. Can't comment on the customer service as we purchased our tickets on line. They do get dinged one star though, bc their note for parking validation did not work. The attendant was nowhere to be found.

Margaret Hammond

Kids and I loved the recliners! The theaters were extremely clean and the snack bar was stocked and the line moved quickly. We watched an employee go above and beyond to help someone with a disability get their tickets and snacks, and it was so cool to see.

YANG LIU

visited this Century location for a movie with my daughter. We arrived 20 minutes before the movie was scheduled to start. When we attempted to enter the theater, an employee named CLARITA informed us that they were still cleaning and asked us to wait for 10 minutes. Her tone was somewhat extremely CURT! and when I asked if we could take our seats while they cleaned, she reiterated, “YOU ARE NOT ALLOWED to sit in theater during the cleaning process.” CLARITA stated, 'If you have any issues, talk to my manager,' without offering an apology or displaying basic manners expected of an employee here. She even argued with me in a very rude tone. I can't help but feel that her behavior was discriminatory because I am Asian.

I found this experience quite disappointing and unlike anything I have encountered at a movie theater before. When I spoke to the manager, Gabe, I did not receive an apology from her! CLARITA's attitude suggested that she believed her actions were entirely justified.

While most of the staff at this location are friendly, this particular interaction significantly marred what should have been an enjoyable outing with my family. I sincerely hope that upper management addresses this issue and provides better training to staff on maintaining a professional demeanor. NEVER COME BACK TO THIS LOCATION AGAIN..

Cherry Felicano

I love this movie theater, i might go here every time we watch movie from now on. Seats are comfortable. Staff were great and so friendly. Not very crowded for an early show on a weekend. Clean restroom.

Cecilia L

Food options are only limited fast food and really bad quality. Seats are not comfortable. Was really expecting more for a cinema on Santana Row

Jayasimha Nuggehalli

Very well maintained theater right in Santana Row. Theaters have reclining and heated seats. There is ample parking right next to the theater during weekends and evenings. Has nice little lobby in the front and concession stand. Great deal on ticket if you are Cinemark movie club member.